Healthi Dispenser

Cegedim Rx is a major supplier of IT solutions for healthcare professionals and companies. Their products and services are used across the majority of community pharmacies throughout the UK. My brief was to design of a new piece of software that would make it easier for pharmacy teams to process prescriptions and manage patient care.

Dashboard overview

Upon accessing the system, users are immediately provided with a system dashboard. This dashboard provides an overview of store responsibilities and is specifically designed to help users prevent errors and identify opportunities. The system notifies users when prescriptions are ready to be dispensed and cannot be fulfilled due to stock issues. The claim alerts tile shows users the cost of prescriptions that are due to expire. User are also prompted to proactively engage with customers via the 'Service opportunities' tile.

A focus on patients

By accessing the patient area of the system, users a provided with useful information when dealing directly with customers. It provides the user with a view of active prescriptions, historic prescriptions and service opportunities for each patient. From this screen users can organise patient services such as medicines usage reviews and FLU jabs.

Prescription management

Within a pharmacy, users are required to perform a sequence of tasks that ensure medication is correctly handed out and the pharmacy is correctly reimbursed. The dispensing area of the solution groups prescriptions by status, allowing users to focus on specific tasks.

A flexible solution

With a responsive layout, the solution is also designed to provide users with the flexibility to perform tasks at various positions within a pharmacy. When managing stock, performing clinic safety checks and providing certain patient services user required the ability to access information whilst on the move.

Customer feedback

The product was unveiled to the public at the national Pharmacy Show at the NEC in Birmingham in late 2018. Feedback was very positive as many pharmacists praised how the system deals with the management electronic prescriptions. Usability testing has been integral to research and development allowing us to talk to involve users throughout the process.

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